Privacy policy.

Guardian Care Group Ltd (“we”, “us”, “our”) provides community support, befriending, short breaks and social care staffing solutions. We are the data controller for the personal information collected through this website.

Registered office: Suite 267, 3000 Manchester Business Park, Aviator Way, Manchester, M22 5TG.
Email: guardiancaregroupltd@protonmail.com
Phone: 07471 535 180

We may collect and process the following personal information:

• Your name and contact details (phone number and/or email address) when you submit our enquiry form, subscribe to updates, or contact us by phone or email.
• Details you choose to share about the support you or a family member are looking for.
• Basic technical information generated when you visit the site, such as your IP address and browser type, where this is collected by our hosting provider for security and performance purposes.

Please avoid including sensitive personal information (for example, detailed health information) in the enquiry form. We will collect any information of that kind directly from you, with appropriate safeguards, once we are in contact.

We use your personal information to:

• Respond to your enquiries and arrange support or services.
• Communicate with you about our services, where you have asked us to.
• Keep our website secure and improve how it works.
• Comply with our legal and regulatory obligations.

Under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, we rely on the following lawful bases:

• Consent — where you have submitted an enquiry or subscribed to updates. You may withdraw consent at any time.
• Legitimate interests — responding to enquiries about our services and keeping our website secure.
• Legal obligation — where we must retain or share information to comply with the law.

We do not sell your personal information. We only share it where necessary with:

• Service providers who help us operate this website and receive enquiries (for example, our form submission and email providers), who act on our instructions.
• Regulators, local authorities or other public bodies where we are required to do so by law, or where necessary to safeguard an individual.

We keep enquiry information only for as long as necessary to respond to you and, where you become a client, for the duration of our relationship plus any period required by law or regulation. Information that is no longer needed is securely deleted.

We take appropriate technical and organisational measures to protect personal information against unauthorised access, loss or misuse, including secure email, access controls and staff training on data protection and confidentiality.

Under UK data protection law, you have the right to:

• Access the personal information we hold about you.
• Ask us to correct inaccurate or incomplete information.
• Ask us to delete your information in certain circumstances.
• Restrict or object to our processing of your information in certain circumstances.
• Receive a copy of information you provided to us in a portable format.
• Withdraw consent at any time, where we rely on consent.

To exercise any of these rights, please contact us at guardiancaregroupltd@protonmail.com. We will respond within one month.

This website does not use advertising or tracking cookies. Any cookies that are strictly necessary for the website to function may be set by our hosting provider. If we introduce analytics or other non-essential cookies in future, we will update this policy and ask for your consent where required.

If you have a concern about how we handle your personal information, please contact us first so we can try to resolve it. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.

We may update this privacy policy from time to time. Any changes will be published on this page with an updated review date.